Terms and conditions

Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of our services provided by Metaface Limited, a company registered in Belize. By using our website or services, you agree to be bound by the following terms.

1. Legal Status

KukiMuki Casino is licensed under ALSI-202507031-FI2 issued by the Autonomous Island of Anjouan, Union of Comoros and operates within the jurisdiction of Comoros (Metaface Limited, Belize). We are permitted to operate in the United Kingdom, with access provided through mirror sites for UK players.

2. Registration and Login Process

To register an account with KukiMuki Casino, you must follow these steps: 1) Visit our website or use a mirror site; 2) Click on the sign-up button; 3) Enter your email address, username, password, currency preference, and other required details; 4) Verify your email address through an automated process; 5) Complete Know Your Customer (KYC) requirements for withdrawals. KYC verification is mandatory and will be triggered by your first withdrawal or significant deposits.

Verification of age shall be conducted at the time of registration to ensure compliance with applicable laws, which prohibits minors from engaging in gambling activities. You must not register more than one account per user/IP address, nor attempt to circumvent our restrictions on country-specific access.

Registration and full KYC verification typically take 24-48 hours following sign-up.

3. Games and Software Providers

Our services feature a vast library of games provided by renowned software companies such as NetEnt, Pragmatic Play, Evolution, Play'n GO, Yggdrasil, NoLimit City, and others. We have thousands of slot machines available across various categories: Slots, Live Casino, Table Games, Jackpots, Sports.

We reserve the right to modify or remove any game at our discretion without prior notice.

4. Bonuses and Promotions

KukiMuki Casino offers a range of promotions for new players:

• Welcome Bonus (€500 + 100 FS): A one-time welcome offer upon first deposit of €20 in Slot Pack (slots) or Crypto Pack (cryptocurrencies), with a minimum bet requirement of €0.10/spin on slots, and an applicable wagering contribution.

• Live Casino and Crypto Bonuses: Separate offers for live casino and cryptocurrency enthusiasts.

To redeem the welcome bonus:

1. Minimum deposit is set at €20;
2. Select your preferred pack at registration (no promo code required);

Bonus terms apply:

• Wager 25 times the sum of your initial deposit plus the amount received as a sign-up offer
• The maximum win from this promotion shall be limited to €1000;

Bonus funds and any winnings generated therefrom will expire within seven days following their activation, unless otherwise specified in these Terms.

Other regular promotions include:

• Midweek/Weekend Spins;
• Sports Boosts;
• Cashback Offers: Instant cash back via missions (with contributions towards your mission points).

5. VIP and/or Loyalty Program

Our VIP program operates on a tier-based system with increasing rewards, including enhanced cashback percentages, Kuki Shop access offering free spins, cash bonuses, loot boxes, and priority support.

Points for the loyalty program are awarded based on activity:

• 1 point per €10 wagered.Redeemed points do not require further wagering requirements. Higher VIP tiers offer better redemption rates.

6. Payment Methods and Banking Terms

Deposit/Withdrawal Methods: We accept deposits via cryptocurrencies, credit/debit cards, eWallets with no fees (min deposit of €20). Withdrawals can be processed instantaneously for cryptocurrency withdrawals; fiat withdrawals require 48 hours processing time.

• Minimum withdrawal amount is set at €25;
• Maximum daily and monthly limits are established to prevent unauthorized transactions.

Please refer to our Privacy Policy for information regarding data collection, use, and retention in relation to payment information.

7. Key Terms and Conditions

By using KukiMuki Casino services, you acknowledge that these conditions are binding on you:

1. Bonus Terms:

   • A wagering contribution of 25 times the initial deposit plus bonus amount (applicable slots only);
   • A maximum bet of €5 during promotional periods;

2. Deposit Limits: Set via our responsible tools.

3. Withdrawal Limits: Daily and monthly limits apply, totaling up to €20k per month.

4. Account Restrictions:

   • One account limit for each user/IP address;
   • Self-exclusion mechanism available.

5. Mobile and Technical Features

KukiMuki Casino is optimized for mobile use with features such as:

1. Mobile Browser Optimization: Fully responsive design supporting light/dark mode, Face ID login capabilities.

2. App Availability: No dedicated app; however, a Progressive Web Application (PWA) version of our website can be installed (~50MB).

3. Security and Fair Play

KukiMuki Casino utilizes SSL/TLS encryption provided by Cloudflare along with two-factor authentication for enhanced security.

Our games are audited for fairness by independent third-party companies (Anjouan), and RNG certified to ensure randomness in outcomes.

Customer Support:

• Live Chat/Email support available 24/7;
• Minutes response time guaranteed.
  10. Responsible Gambling Features

We strive to provide a responsible gaming environment with tools such as:

1. Deposit Limits: Manage your deposit limits via our account dashboard tool, "Limit my accounts" setting.
2. Loss Limitations: Set your desired loss amounts and we will send you reminders if they are about to be reached
3. Time-Outs: Self-imposed or mutually agreed-upon time-out periods (e.g., days/weeks/months), during which you may not access KukiMuki Casino services.

Additionally, our platform includes links to external organizations dedicated to responsible gambling education:

• GambleAware
• GamCare
• Gambling Therapy

11. Advantages and Disadvantages

Pros:1) Vast game library and provider list.2) Fast cryptocurrency payments available through instant withdrawals.3) Unique VIP shop offering diverse redemption rates.

Cons:1) Our operation is not licensed by the UKGC (although accessible for UK players).2) Possible delays in KYC verification may occur due to regulatory requirements.

12. General Casino Information

KukiMuki Casino operates from its registered offices in Belize and holds a license ALSI-202507031-FI2 issued under the Autonomous Island of Anjouan, Union of Comoros.

We strive for excellence by offering diverse services catering globally with notable restrictions listed below:

• Supported Languages: English (including UK English).Restricted countries include those noted above; however, the United Kingdom can access our platform through mirror sites while adhering to local laws and regulations.